Delivery

The shipping costs differ per country.

We strive to send your package the same working day after payment for products that are in stock. The custom-made (Vietnamese) hair extensions will be shipped within 4 weeks.

The delivery time of the European hair is approximately 1 to 1.5 weeks. We do have these in stock, but our department store is not in the Netherlands.

The delivery time is 1-3 working days for the products that are in stock from our office/showroom in the Netherlands.

We ship our packages with PostNL. On the day of shipment you will receive an email with your shipment number, which you can trace your package with.

We are not responsible for the delay with shipping companies.

Returns

A trial period of 14 days applies to your orders from the moment the order is in your possession. Within this period you may view and assess the article, unless stated otherwise.

Please check immediately if the item has been delivered undamaged and complete. If this is not the case, we kindly ask you to contact us as soon as possible to report this via email: [email protected]

If you are not satisfied with the item, you can return it.
You can return the item:

- within the trial period of 14 days
- when the article is complete
- in the - insofar as reasonably possible - original condition and (factory) packaging.

Some items cannot be returned. This concerns:
- Products/hair extensions adapted to your specifications
- Hairpieces that have been removed from the packaging (for hygiene reasons)

The following is important for a quick and proper processing of the returned item:

- Always send an email to [email protected] first, mention your name and order number so that we can send the correct return label.
- Make sure that your name and address or packing slip is present on/in the return.

You pay shipping costs for processing and delivery of your orders, above €500 is free. Returns are at your own expense. Returns can take up to 30 days to process. The amount will be refunded after processing.

Return address:

Echika Trading Returns

Egersundweg 11A

9723JM Groningen