Beauty By Echika gives a 3 month warranty on hair extensions.
The warranty expires when;
- Silver shampoo or other products are used that dry out the hair
- The hair is dyed or bleached
- The care products from Olaplex are used or products from the drugstore
- The recommended care is not properly observed
- A brush is used with boar bristle
- There is also no guarantee on the curl of our curl extensions itself.
Is there something wrong with the hair in its original condition within 3 months?
Send an email to [email protected] or app to +31 85 060 8912.
Provide us with a description of what is going on, the order number and some photos/videos.
Can we not properly assess what is going on in that way?
Then we ask you to send the hair back via a return label sent by us.
We will then measure, weigh, wash and dry them and then come to a final decision.
If we then conclude that there is nothing wrong, we will charge €25 for all expenses before we send it back to you.
So always check the warranty conditions before returning it.
Can't quite figure it out? Not sure how to take care of it? Read this blog or send us a message and we will be happy to help you!
Pay attention! After reporting your complaint, you must legally return the hair within 30 days.